Shipping & returns

Shipping and returns

Shipping costs

For all orders within the Netherlands, I charge a standard €6.99 for a parcel to cover shipping and handling.

For all orders to Belgium and Germany, I charge €10.99 for shipping and handling. Everything sent to Belgium goes by registered mail.

To the other countries of the European Union, I charge €14.99 for shipping and handling. I deliver to all 27 EU countries; you choose your country at checkout.

Ordering for €100 or more? Then I ship for free within the Netherlands. To all other EU countries, shipping is free from €150.

I pack your order myself and send it within 3-4 (working) days.

I send all my products with PostNL in a letterbox-sized box and/or as a parcel. A Track & Trace code is always included.

Parcel not received?

Check the parcel's Track & Trace code. You'll find the Track & Trace code in the shipping confirmation.

Is the delivery address you entered correct?

Did you perhaps receive a 'sorry we missed you' card? Your parcel may have been delivered to a neighbour or the courier may have scheduled a new delivery time.
If you still don't receive your parcel after that, please get in touch with me.

Return conditions

Would you like to withdraw from your order? The quickest way is online, with the withdrawal function at /herroepen (in Dutch). You enter your name, order number and email address and confirm. You then automatically receive a confirmation email (in Dutch) with the date and time of your withdrawal. Prefer the model form? You'll find it at the bottom of this page.

You have the right to cancel your order of physical products without giving any reason up to 14 days after receipt. After cancelling, you have another 14 days to send your product back. You will then get the full order amount back, including shipping costs.

The cost of sending your return to me is at your own expense. These costs are approximately €7.25 per parcel; check your carrier's website for the exact rates.

If you use your right of withdrawal for physical products, please send the product back to me with all accessories supplied and, where reasonably possible, in its original condition and packaging.

If the product or its packaging is damaged to the extent that the product can no longer be sold, I will charge you for this loss in value. So please handle the product with care and make sure it is well packed when you send it back.

The right of withdrawal does not apply to the following products:

• Tea and teething rings whose seal has been broken after delivery. These products are delivered sealed. If the seal has been broken, I cannot take them back for hygiene reasons.
• A Partusboek with a name on it. It is made to your specifications.

You can withdraw from the purchase of a Partusboek without a name as normal.

The normal right of withdrawal applies to the Sluitlaken. If the wrap has been used or handled more than necessary to assess it, you are liable for the loss in value. That can be as much as the full price. In practice, a used Sluitlaken is therefore not eligible for a refund.

Returning a faulty product?

Is a product faulty? Please get in touch with me first. You can email photos to webshop@vroedvrouwgulgen.nl.

I check your return when it arrives and refund the amount owed within 14 days of your return being registered, provided the product has already been received back in good order.

FAQ

How can I return my order?

To use your right of withdrawal, you can use the withdrawal function at /herroepen (in Dutch) or fill in the model form at the bottom of this page. You can email any photos to webshop@vroedvrouwgulgen.nl.

How long do I have to return my order?

Under the right of withdrawal, you have 14 days to change your mind after receiving your parcel. Once you have registered the return, you have another 14 days to send your parcel back.

What does it cost to return my order?

The cost of sending a return is at your own expense.

Who bears the risk of a return shipment?

Returns are at the buyer's risk. This means I am not responsible for returned items that are damaged or lost. So always ask for a Track & Trace code at the post office and keep it safe. I do not accept damaged parcels.

What happens once I have returned my order?

As soon as I have received your parcel, I will keep you updated on the return process. After receiving your return, I process it within 14 days.

How long until I get my money back?

As soon as I have received your return parcel, you get the purchase amount (including shipping costs) back within 14 days at the latest. The amount is refunded to the payment method you used.

My question isn't listed

Do you have any other comments or questions about my returns service? Then please get in touch with me at webshop@vroedvrouwgulgen.nl.

Model withdrawal form

Only fill in and return this model form if you want to withdraw from the contract. Prefer to do it online? Then use the withdrawal function at /herroepen (in Dutch). You will automatically receive a confirmation with the date and time of your withdrawal.

To:

Vroedvrouw Gulgen
Kerdijkhof 174
1067 MN Amsterdam
webshop@vroedvrouwgulgen.nl

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following products:

• Order number:
• Ordered on () / Received on ():
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is submitted on paper):
• Date:

(*) Delete or complete as appropriate.